PERSONAL SUMMARY

A multi-skilled IT Manager and System Architect with excellent supervisory and technical expertise. Highly capable with a proven ability to ensure the smooth running of IT staff, managing projects, developing integrated systems and the ability to provide IT services that will improve the efficiency and performance of an organization. Extensive practical knowledge of globally integrated software/hardware systems, full-stack software development, complex system builds, hardware and software testing, network support, technical support and computer repairs. Seeking a new and challenging position that will make the best use of my existing skills & experience.

WORK EXPERIENCE

Project lead for DAJD’s new Jail Management System and participating as part of a larger team who will conduct various tasks including developing Requests for Information (RFI), develop Requests for Proposals (RFP) and participate in vendor selection; process improvement and business reengineering prior to vendor work; develop and create deployment plans and strategies; lead a team of business subject matter experts. Working with the PM, plan and manage vendor performance that supports project activities. Define and approve business-related processes, approaches and vendor deliverables. Provide project consulting services to DAJD related to project management, project requirements, and project implementation activities. Ensure current functionality and jail best practices are incorporated and an environment is created so future improvement is possible. Incorporate the documentation of workflows and requirements. Lead the business process reengineering, operational analysis, and changes within operations while involving appropriate staff throughout the project.

Information Technology Duties:

Develop response to Council proviso
Develop Employee Communications Plan
Develop Organizational Change Management Plan
Develop Training Plan/Strategy/Approach/Schedule
Chair Communications Committee
Chair Change Management Committee
Supervise Business SMEs
Update Benefits Achievement Plan annually
Facilitate informal/formal communications
Develop & present white papers on business issues to the steering committee
Coordinate final approval for deliverables with business stakeholders
Assist PM with communications to LSJ Partners (Interfaces/Business Processes)
Present information that requires a business decision to the steering committee
Assist with development of response to QA recommendations
Assist PM with project planning for Business tasks
Lead review and updates of existing Policies and Procedures
Develop new Policies and Procedures as needed

An experienced Leader with extensive Technical and Project Management skills able to provide technical leadership, architecture design, and implementation of successful projects. A diverse Solutions Architect able to integrate new technology with legacy systems. Adept at utilizing legacy enterprise platforms and designing systems to meet client specifications and working with clients to develop realistic IT solutions. I have extensive Organizational Development and Management experience providing leadership and team development, organizational change management, technical innovation, and implementation of successful projects. A consistent track record of business process management skills, leadership development, workgroup development, quality tools training, and implementing process improvement that enables organizations to attain ISO Certification. Adept at strategic management tasks including developing strategic Vision and Mission, setting Objectives, crafting and implementing Strategy, evaluating performance, and initiating corrective adjustments.

Information Technology Duties:

Process Mapping & Modeling, Process Visualization, Business Process Analysis, Defining Business Process Frameworks & Methods, Business Rules, and Business Process Standards.
Identify and analyze business needs and provide innovative recommendations for technology solutions. Develop and manage requirements artifacts: requirements specifications, business processes, process modeling, data modeling, conversion and configuration requirements.
Responsible for performing initial customer evaluation and laying out the challenges that face a completed IT installation.
Translated the business specifications into technical terms and promoted the business objectives within the technical teams.
Work with engineers, developers, service providers and other third parties to develop a comprehensive inventory of components needed for each project.
Develop custom full-stack, scalable, high-volume online transaction processing (OLTP) applications, batch applications, and cross-departmental Global Enterprise Management System for process automation.
Develop process automation systems based on existing legacy systems and Commercial off-the-shelf (COTS) products.
Develop reports including Drill Down, Parameterized, Cascading, Conditional, Table, Matrix, Chart and Sub Reports using SQL Server Reporting Services (SSRS).
Develop, monitor, extract and transform data using DTS/SSIS, Import/Export Wizard, and Bulk Insert.
High Level Design of ETL DTS Packages & SSIS Packages for integrating data using OLE DB connection from heterogeneous sources including Excel, CSV, Oracle, Flat File, Text, and Format Data.

Total Quality Management | ISO 9000:

Alexander's Moving & Storage | As Director of Quality and Customer Satisfaction, I developed and lead an ISO 9001 Quality System Program that encompassed every process at all levels of the organization. Founded in 1953, Alexander's is a private corporation with 11 locations across the United States positioned to support the needs of over 300 global clients. Alexander's is Atlas World Group's top revenue producing and hauling multi-agency, a position held every year since 1994. Alexander's is one of Atlas' leading quality agents earning more of the van lines' prestigious Milton M. Hill Quality Award than any other agency group.
Atlas Van Lines International | As an independent consultant, I developed and lead an ISO 9001 Quality System Program that encompassed every process at all levels of the organization. Atlas Van Lines International is a Seattle-based international household goods forwarder providing worldwide relocation services to corporations, government agencies, military personnel and private customers. Affiliated with Atlas Van Lines and owned by Atlas World Group, Atlas Van Lines International works with more than 400 agents throughout the United States and more than 300 agents around the world. The company also specializes in freight and exhibits for special products. AVLI has annual revenues in excess of $940 million and manages over 7,000 international moves per year.

With an operating budget of $60 million, OCERS manages an investment portfolio of $11.9 billion providing retirement, death, disability, and cost-of-living benefits to employees of Orange County and 16 other public districts. OCERS serves approximately 25,500 active and deferred members and 15,000 retired members and beneficiaries. Responsible for planning, directing and coordinating Programming Department including employee management and staffing, application development, security of software and data, database maintenance, query and report writing, and pension administration system operations. Successfully lead data conversion team in completing' $25-million-dollar project migrating its previous Pension Administration System (PAS) 'PensionGold' to a new system called 'V3'.

Duties:

Oversee existing in-house developed applications, including those related to OCERS' pension administration system, financial systems, data system and database servers.
Responsible for resource allocation, deliverables, procedures, documentation standards, issues/actions/risks resolution and mitigation, move event coordination, executive status reports and presentations for the successful development of all production and test data.
Coordinate precise scheduling for all data migration events including all resources for the data center migration on accelerated schedules and responsible for data reconciliation of all production, test, and development data.
Develop cross-departmental Global Enterprise Management System for process automation using the following:

Development Tools – Visual Studio, TextPad, PL/SQL Developer, MSSQL Management Studio, MSSQL Business Intelligence Development Studio, SharePoint Designer
Programming Languages – .NET, VB, C#, MVC, Java, HTML, JavaScript, Perl, PowerShell, Command Line, Jscript, VBScript
DB Programming Languages – TSQL, PL/SQL, MySQL, MS Access
Programming Methodologies – Agile, SDLC

Develop and implement department security policies, procedures, and practices based on industry best practices and in compliance with agency policies and regulatory requirements and provide an annual review of OCERS' security policies and procedures.
Manage, select, develop and provide performance evaluations for the department staff including development of training and training materials.
Develop, maintain and coordinate Business Continuity and Disaster Recovery efforts for the department including the maintenance and testing of disaster recovery systems.
Assist with hardware, software and infrastructure evaluations for OCERS' information technology needs including network configuration and available resources. Identify and make recommendations for necessary information technologies to be assimilated, integrated and implemented.

With an operating budget of $200 million, TUSD has 28 school sites and 2 district office locations. Responsible for planning, creating and managing network and software platforms including 60+ servers, 3 Windows Domains, AD, DNS, IIS, Apache, and CISCO systems. Developed applications to manage 35,000 Student Domain Users, IT Administration, Substitute Calendaring, Personnel Data Management for 2,500+ staff, Inventory Management, Purchase Requisition and Facilities Maintenance. Created systems and methods to securely integrate and synchronize Active Directory and Student data with off-site systems including OCDE Bi-Tech, Google Docs, Haiku, Aeries Eagle Software, ParentLink, and Accelerated Reader.

Network Architecture and Administration Duties:

Architected, designed and implemented hardware and virtual servers and clusters to support rapid upgrade to virtualized environment, improving application performance, maintainability and scalability.
Configured and managed AD, DNS, and DHCP, LAN and WAN installation, configured, and supported IOS updates (Cisco routers, switches, firewalls, concentrators) and administered Cisco Call Manager and Cisco Unified Communications.
Implemented and managed Exchange migration from stand-alone 2005 server to 2010 virtual environment with multiple data stores.
Planned, implemented and developed MSSQL server warehouse and data aggregation center.
Planned implemented and managed IIS web servers hosting 30+ websites requiring bandwidth optimization and load balancing and responsible for intra/extra/public websites.
Planned, implemented and architected SharePoint farm including MS Integration Services for more than 15 SharePoint sites.
Planned, implemented and architected Microsoft System Center to manage network and desktop configuration establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
Created images for laptops and desktops with company applications using Symantec Ghost Suite for standardization and quick deployment.

Application Development and Integration Duties:

Created systems and methods to securely integrate and synchronize Active Directory and Student data with off-site systems including OCDE Bi-Tech, Google Docs, Haiku, Aeries Eagle Software, ParentLink, and Accelerated Reader.
Oversee existing in-house developed applications, including those related to TUSD's student information system, financial systems, data system and database servers.
Developed cross-departmental Global Enterprise Management System for process automation using the following:

Development Tools – Visual Studio, TextPad, PL/SQL Developer, MSSQL Management Studio, MSSQL Business Intelligence Development Studio, SharePoint Designer, FrontPage
Programming Languages – ..NET, VB, C#, Java, HTML, JavaScript, PHP, Ruby, ColdFusion, ActionScript, SOAP, JSON, PowerShell, Command Line, Jscript, VBScript
DB Programming Languages – TSQL, PL/SQL, NoSQL, MySQL, MS Access
Programming Methodologies – Agile, Scrum, Waterfall

Responsible for installation, maintenance, and repair of Xerox, high-volume, light-lens copiers placed aboard Navy vessels in the Long Beach Naval Shipyard and surrounding area.

Duties:

Installation, Repair, and Maintenance of Xerox 1065, 1075 and 1090 high-volume copiers.
Dismantle, breakdown, and package large copier systems to fit through 34-inch bulkhead openings on Navy vessels and reassemble copiers to working order in high-security environments.
Customer support and training with use and operation of equipment.
Control of spares usage and ordering.
24 Hour call out and shifts.
Isolated faults in units and components.
Completed logs and reports according to established policies and procedures.
Diagnosed and repaired hardware, software and system issues.
Repaired malfunctioning system components.
Programmed and troubleshot devices following installation.
Calibrated and monitored devices following installation.

Rifle Expert Fourth Award
Pistol Expert Third Award
Overseas Service Ribbon
Sea Service Deployment Ribbon
Good Conduct Medal

EDUCATION

Pepperdine University Graziadio School of Business and Management
Rio Hondo Community College
University of California, Irvine Extension

CERTIFICATIONS | TRAINING

Windows Server 2008 Administration | Hands On Technology Training | 7/2008
Windows Server 2008 Active Directory and Security Design | Hands On Technology Training | 1/ 2009
MSSQL Server Administration | Hands On Technology Training | 6/2008
ASP.NET Programming | Hands On Technology Training | 5/2008
Advanced Programming with .NET Framework | Hands On Technology Training | 5/2008
Developing ASP.NET Using Visual Studio | University of California, Irvine | 9/2005

AFFILIATIONS

Tustin Post 227, The American Legion – Past 1st Vice Commander
Tustin Chamber of Commerce – Past President
National Society, Sons of the American Revolution – NSSAR
Tustin Dollars for Scholars – 2015 Volunteer of the Year
American Society of Quality