Technical Portfolio

IT Central

A centralized IT operations and management system developed to bring projects, support, users, systems, assets, documentation, and technical administration into one environment.

IT Central was designed around a simple idea: an IT department should be able to understand and manage its own work, infrastructure, information, responsibilities, and services from a common operational platform.

The Business Need

Technology operations involved far more than maintaining servers and responding to help desk requests. Staff managed projects, user accounts, applications, systems, hardware, documentation, support requests, network services, assets, standards, credentials, and ongoing operational changes.

Much of that information naturally existed in different systems or depended on the knowledge of individual staff members. IT Central was developed to provide a shared operational environment for managing the work of the IT organization itself.

What I Built

I developed IT Central as a role-based ASP.NET application integrating day-to-day IT management with enterprise systems and infrastructure. It supported IT administrators as well as separate interfaces for employees and students.

The application combined project and task management, help desk, user administration, asset management, application and system inventories, documentation, knowledge management, operational logging, and administrative tools within a single environment.

Direct integration with Active Directory, Exchange, System Center, telecommunications systems, databases, and other infrastructure allowed IT Central to connect administrative workflows with the technical environment those workflows affected.

Key Capabilities

Projects & Operational Work

Manage projects, tasks, deadlines, assignments, department-wide work, parts orders, operational notes, server-room inspections, and historical records of system changes.

Help Desk & Service Delivery

Integrated support requests with information about users, locations, computers, priorities, categories, technicians, communications, history, and performance reporting.

Identity & User Administration

Support employee and student account administration through integration with Active Directory, Exchange, student information, and related applications.

Enterprise Knowledge

Maintain shared information about applications, systems, hardware, standards, processes, sites, contacts, credentials, documentation, and other operational knowledge.

One Operational Environment

IT Central connected several different dimensions of technology management that are often handled independently.

People

Employees, students, technicians, network accounts, security groups, email accounts, locations, and access.

Work

Projects, tasks, help desk requests, priorities, assignments, deadlines, documentation, and operational changes.

Technology

Applications, systems, computers, servers, hardware, assets, telecommunications, and supporting infrastructure.

Knowledge

Standards, processes, contacts, credentials, links, historical records, technical documentation, and system information.

Data & Integration

SQL Server served as the core repository, with extensive business and operational logic implemented through T-SQL stored procedures and functions.

IT Central integrated with enterprise platforms including Active Directory, Exchange Server, SharePoint, Microsoft System Center, Cisco Unified Communications Manager, MySQL, Microsoft Access, Excel, flat files, and other organizational data sources.

Enterprise Systems Directory · Email · Systems · Data

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IT Central ASP.NET / SQL Server

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IT Operations People · Work · Assets · Knowledge

Role-Based Service

Employees

Manage personal profile information, update network passwords, access IT information, submit help desk requests, and review current or historical support activity.

Students

Access a simplified interface for network profile information, password management, and IT-provided information.

IT Administrators

Manage operational work, users, infrastructure, applications, support, assets, documentation, inventories, systems, standards, and technical services.

Management

Gain visibility into projects, workload, help desk activity, assignments, operational status, history, and performance.

Technology

ASP.NET VB.NET SQL Server T-SQL Telerik UI AJAX jQuery XML PowerShell Active Directory Exchange SharePoint System Center SSIS Cisco UCM

Selected Screens

Examples showing operational management, organizational knowledge, and enterprise technology governance within IT Central.

My IT Central

A personalized operational dashboard bringing together projects, tasks, overdue work, team activity, quick tools, support, user administration, and technical operations.

Organizational Knowledge Base

Shared operational information covering district sites, contacts, standards, processes, applications, systems, hardware, credentials, and other technical knowledge.

IT Central enterprise application inventory

Application Portfolio

A centralized inventory of organizational applications supporting ownership, versions, publishers, licensing, documentation, and broader technology governance.

Broader Value

Managing IT as an Organizational System

IT Central was not simply a collection of administrative tools. It brought together the people, work, technology, information, responsibilities, and history required to operate an IT organization.

That shared environment reduced dependence on individual knowledge, created greater visibility into operational work, connected technical administration with service delivery, and provided a more durable organizational record of how technology was managed.

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